If you are having problems with your Microwave Wireless connectivity you may be experiencing a problem called latency. Latency can be prevented by routinely rebooting your system on a weekly basis. It can also be resolved by rebooting.

To reboot your Wireless Radio simply unplug the power on the radio modem and count to 20. Then plug it back it. It's as easy as unplugging and plugging in a calculator adapter. If you don't know where your radio modem is located just follow the wire from the antenna on your roof to where it goes in the building. The Wireless Radio Modem should be on the inside near that point.

You should also reboot any devices such as fire walls or servers that are plugged into the radio modem.

If this doesn't resolve your problem, please contact Technical Support.